Return Policy

A Rustic Garden limits your return payments to the cost of the items purchased only. No shipping costs will be refunded. Items need to be returned at buyers expense in original condition before refunds are made. Re-stocking fees may be applied to orders with custom cutting or welding. Items that are painted or take extensive amount of time to process to insure safe deliveries will also be subject to re-stocking fees.

In the event that an item arrives damaged from the transit, customer's will have 10 days from the time of delivery to report the damage to us with photos to document. We will always stand behind our products and replace or repair any items damaged during shipping.

Shipping Damage

GROUND DELIVERIES
In the event that an item arrives damaged from transit by ground or freight service the customers will have 10 days from the time of delivery to report the damage to us with photos to document. We will always stand behind our products and replace or repair any items damaged during shipping.

FREIGHT DELIVERIES
All freight shipments needs the customer to be home to sign for the shipment and inspect it for breakage. Rarely does our shipments have any problems but if you do find any damage you will need to make note of the problem on the driver’s bill of lading before they leave.

If you are not able to see all the product to inspect it while the driver is there you need to write “Subject to Inspection” with your signature on the Driver’s Bill of Lading and inspect the material as soon as you can.

Privacy Policy

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.